FREE SHIPPING ON ORDERS OVER $120 (metro & regional*)
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Shipping & delivery

Free shipping for website orders over $120

  • Available for standard post to all locations in Australia except for rural.
    See the Australia post list of rural postcodes here.
  • Excludes wholesalers and international shipping.
  • Excludes phone and email orders.

Australian Customers

Orders are dispatched from Melbourne via AusPost for most items, or couriers (TeamGE, TNT & Northline) for over-sized items.
Use the Shopping Cart to calculate shipping costs instantly.

For full details, see the Australia Post terms and conditions on their website. 
Australia Post may be unable to comply with certain special delivery instructions. Further information can be found at Help and Support. 

Two children playing colourful bongo drums outdoors during an African drumming activity
Dispatch & Delivery in Australia

Estimated delivery time:
Regular/Parcel Post: 2–5 business days.
Express Post: 1–2 business days.

Same Day Dispatch
Orders placed before 1:30 pm are dispatched the same day.
Some items will require extra preparation and will not be dispatched on the same day. These include all stringed instruments, Djembes (excluding Indo series), Bata drums, and all skins.

a woman holding a sound-healing rainstick made from bamboo
Oversized items & Urgent shipping

Urgent shipping
If you require an item urgently, we’d be more than happy to assist, please contact our team during business hours (03) 9525 3073, or email us.

Oversized items
Oversized items such as Dundun and Kora are shipped by courier.
These instruments require extra care, and we’ll arrange the most cost-effective option for your location.
Contact us by email for inquiries.

International shipping

Yes, we ship worldwide!

Shipping costs are calculated at checkout based on your order and delivery address.
You can also contact us with the details and we’ll provide a shipping quote.

Sea Mail
Affordable option for heavy items up to 20kg, when fast delivery isn’t required.
Estimated delivery time: 2-3 months to zones 4, 6, 7 and 8

Airmail
Standard delivery service for items up to 20kg.
Estimated delivery time: 5-10 business days to metropolitan areas of major cities.

Express Post International
Fast service for items up to 20kg.
Estimated delivery time: 3-7 business days to metropolitan areas of major cities.

Person playing traditional African percussion instrument.

FAQs

We ship on the same day for orders placed before 1:30pm (AEST).
Some items need extra preparation, including stringed instruments, djembes (except Indo series), bata drums, and drum skins, so they may take a little longer to dispatch.

You’ll have the option of choosing either Express Post or Standard Post. Check the Australia Post website calculator for shipping times specific to your postcode.

If you need something urgently, call us during business hours on (03) 9525 3073 and we’ll be happy to help.

Our team is available to speak with you Monday through Friday 9am to 5pm.
We also have an after-hours support team, so feel free to email us and we’ll reply quickly.

If your order is damaged on arrival, please get in touch within 7 days by calling (03) 9525 3073, or emailing [email protected], and we’ll sort it out quickly.

Free shipping applies to Australian orders over $120 sent by standard post.
If you’re in a rural area, ordering wholesale, or shipping overseas, the promo doesn’t apply, which is why shipping will be calculated at checkout.

Yes, we ship worldwide.
If you’re outside Australia and want to know the shipping cost, just use our quick shipping calculator at checkout to see the exact rate for your order.

UK Import Duty & Customs Charges
Orders shipped to the UK have a 10% UK Import Duty & Customs Charge added at checkout.

  • It helps cover import duties, taxes, customs clearance and administration fees.
  • Collecting these costs upfront helps minimise customs delays and unexpected charges on delivery.


Import requirements can change over time, so we recommend checking with your local customs authority if you have any questions before placing your order.

Shipping cost depends on where you live and what you order.
You can see the exact rate by adding items to your cart and using our quick shipping calculator at checkout.
We also offer free shipping on Australian orders over $120 (standard post, excluding rural areas).

Have More Questions?

Get in touch with our team for personalised advice. We’re known for our quick replies!

Call or email us on:

(03) 9525 3073

[email protected]

Handmade African djembe drum available for wholesale supply
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