Need more info or guidance? Get in touch with our team for personalised advice. We’re known for our quick replies!
Shipping & Returns
We dispatch most orders on the same day and ship across Australia and worldwide. Metro deliveries in Australia usually arrive within 2–5 business days, and express options are available at checkout; regional and international timeframes depend on the destination. You’ll receive tracking details when your parcel is on its way.
Need to return your order? Let us know within seven days of delivery. Please keep the item unused and in its original condition. Full details are in our Shipping & Returns policy.
Reviews
FAQs
How do I care for my dun sticks?
Dun sticks are made from natural wood and perform best when used with proper technique.
Always strike the drumhead rather than the metal rim of the drum. Catching the rim, even occasionally, is the most common cause of sticks snapping prematurely.
Aim for the middle of the drumhead and keep your stroke controlled rather than forceful.
Store them in a dry place away from direct heat.
I’m not sure what to go for. Can you help me choose?
Absolutely! We love helping people find the right match, whether it’s an instrument, a class, or materials for drum making.
You’re welcome to email or call for personalised recommendations, or chat with our friendly team through the website during office hours.
What is your return policy?
We want you to love what you receive. If there’s an issue with your order, we’ll do our best to make it right. To request a return, please contact us within 7 days of receiving your order.
Items must be unused and in original condition.
You can find the full details of our policy here, and you’re always welcome to reach out to our team with any questions.
How long does delivery take, and where do you ship?
We ship across Australia and internationally. Most orders are dispatched on the same day, so you can expect a quick turnaround.
Delivery to metro areas in Australia usually takes 2–5 business days, with regional areas taking a little longer. We also offer express shipping options if you need your order sooner.
For international orders, delivery times depend on your location and the shipping option you choose at checkout.
You’ll receive tracking details once your order is on its way. You can find more information on shipping timeframes and options here, or feel free to contact us for help estimating delivery to your area.
