Need more info or guidance? Get in touch with our team for personalised advice. We’re known for our quick replies!
Product Specifications
Cleaning Tips!
- Clean your handpan, using alcohol or another solvent if necessary, and if you have residue of other product on it.
- Put some drops of Phoenix Handpan Oil on each note and across the rest of the pan. Leave for a few minutes or more.
- Remove any excess oil with a dry cloth.
- The best cloth is the micro-fiber. Be sure it is a good quality one and it doesn’t leave fiber traces while you are using it.
- The usage of Phoenix Handpan Oil depends on which weather conditions your instruments are in and how often you play. Usually, it is enough to clean and put some drops of oil all over the instrument once per month, but if the weather conditions are extreme (very humid for example) it is better to treat your instrument more often as you see fit.
Shipping & Returns
We dispatch most orders on the same day and ship across Australia and worldwide. Metro deliveries in Australia usually arrive within 2–5 business days, and express options are available at checkout; regional and international timeframes depend on the destination. You’ll receive tracking details when your parcel is on its way.
Need to return your order? Let us know within seven days of delivery. Please keep the item unused and in its original condition. Full details are in our Shipping & Returns policy.
Reviews
FAQs
I’m not sure what to go for. Can you help me choose?
Absolutely! We love helping people find the right match, whether it’s an instrument, a class, or materials for drum making.
You’re welcome to email or call for personalised recommendations, or chat with our friendly team through the website during office hours.
If you’re after a djembe, we offer a popular service where we send you video options based on your preferences, so you can see and hear each one before deciding.
What is your return policy?
We want you to love what you receive. If there’s an issue with your order, we’ll do our best to make it right. To request a return, please contact us within 7 days of receiving your order.
Items must be unused and in original condition.
You can find the full details of our policy here, and you’re always welcome to reach out to our team with any questions.
How long does delivery take, and where do you ship?
We ship across Australia and internationally. Most orders are dispatched on the same day, so you can expect a quick turnaround.
Delivery to metro areas in Australia usually takes 2–5 business days, with regional areas taking a little longer. We also offer express shipping options if you need your order sooner.
For international orders, delivery times depend on your location and the shipping option you choose at checkout.
You’ll receive tracking details once your order is on its way. You can find more information on shipping timeframes and options here, or feel free to contact us for help estimating delivery to your area.
