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Need more info or guidance? Get in touch with our team for personalised advice. We’re known for our quick replies!
Product Specifications
Our Primo Series Handpans are hand-hammered from high quality composite steel with a nitrided coating, giving long sustain and warm, resonant tone.
The handpan is a new and mysterious instrument, distantly related in principle to the steelpan of Trinidad and Tobago, but inspired in sound by the Hang of Switzerland. Played by hand, rather than sticks or mallets, the handpan has a rich, intimate sound, full of emotion. There is no specific technique or style in the art of playing a handpan. A player with patience and an open mind will be rewarded with deep layers of complexity to explore.
Maintenance & Care
We recommend ongoing care and maintenance on handpans. Here are a few tips to protect the handpan from rusting and other damage:
♪ Sweat may deposit salts to the surface, which contribute to rust formation. Before playing, wash and dry your hands.
♪ Don’t play the handpan if it’s hot (for example, if it’s been in the sun).
♪ Handpans should only be played gently and with one finger at a time: No hands, fists, or mallets.
♪ After each play, wipe down the instrument with a soft, clean, dry cloth (preferably microfibre).
♪ Clean your handpan every 6 – 12 months to remove dirt & oils: Use isopropyl alcohol, or a more gentle rubbing alcohol (isopropyl alcohol or ethanol based of 50-75%, diluted with water). Use a soft cloth on both sides, the rim, and the inside.
If your handpan has oil on it, you’ll need to re-apply it since the cleaning will remove the oil.
♪ Store your handpan in a cool place, and out of direct sunlight, ideally outside the case in a safe place. If stored inside the case, leave the zip 1/4 open to release the moisture from the case. Check that the foam in the case doesn’t get damp.
♪ Apply Phoenix oil every 2 weeks – 2 months. Make sure to only use appropriate oil/wax for this process. You can get Phoenix oil here.
Would you like more advice on how to deal with rust or would like to ask another question? contact us and we’ll be happy to guide you!
Email us: [email protected]
Shipping & Returns
We dispatch most orders on the same day and ship across Australia and worldwide. Metro deliveries in Australia usually arrive within 2–5 business days, and express options are available at checkout; regional and international timeframes depend on the destination. You’ll receive tracking details when your parcel is on its way.
Need to return your order? Let us know within seven days of delivery. Please keep the item unused and in its original condition. Full details are in our Shipping & Returns policy.
Reviews
FAQs
I’m not sure which handpan to go for. Can you help me choose?
Absolutely! We love helping people find the right handpan.
You’re welcome to email or call for personalised recommendations, or chat with our friendly team through the website during office hours.
How do handpans in the Primo Series compare to the Master Series?
The Primo Series handpans are made from composite steel with a nitrided coating, giving a warm tone and compact sustain. It’s a solid entry point for new players and a good fit for anyone who prefers the classic nitrided handpan sound.
The Master Series handpans come in nitrided and stainless steel. Both use a denser steel composite and a larger shell than the Primo, which adds depth and resonance. Extra work goes into tuning the upper sympathetic frequencies, producing a more balanced sound overall. The nitrided Master uses a premium steel composite with a nitrided coating. The stainless version brings the same shell volume and tuning refinement, with the added rust resistance and brighter tone and sustain that stainless steel provides.
How long does delivery take, and where do you ship?
We ship across Australia and internationally. Most orders are dispatched on the same day, so you can expect a quick turnaround.
Delivery to metro areas in Australia usually takes 2–5 business days, with regional areas taking a little longer. We also offer express shipping options if you need your order sooner.
For international orders, delivery times depend on your location and the shipping option you choose at checkout.
You’ll receive tracking details once your order is on its way. You can find more information on shipping timeframes and options here, or feel free to contact us for help estimating delivery to your area.
